Think Action.
Act Thought.

We know conventional thinking doesn’t shape the future, diversity of perspective does. And since we like to scribble our thoughts down, here’s our journal.

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Black chalkboard showing football pitch tactics

Insight | 19 January 2021

What great sports teams can teach us about customer experience management

What exactly is customer experience management and why does your business need it? Our Head of Digital, Billy Williams, draws inspiration from the world of sport and explains.

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Billy Williams

Head of Digital

Goldfish and its reflection

Insight | 12 January 2021

Design principles for reducing cognitive load

We’re bombarded with content every day and, with the average human attention span now less than a goldfish’s, easing the cognitive load is essential when creating content. Product Designer, Nichola Hudson, tells you how.

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Nichola Hudson

Product Designer

looking through the lens of a hand held digital camera on a busy crossroad at night

Opinion | 05 January 2021

What are you going to do about digital?

2020 was a year so seismic that even Oxford Dictionaries couldn’t settle on just one word of the year. And some words, like ‘digital’, are so ubiquitous they begin to lose all meaning. Our Head of Digital, Billy Williams asks; when everything is digital, what does digital even mean?

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Billy Williams

Head of Digital

Neon sign on a brick wall

Opinion | 15 December 2020

Why active strategy is the answer to 2020’s questions

In his review of 2020, our Head of Strategy, Henry France, explains why active strategy will help your business thrive, no matter what’s round the corner.

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Henry France

Head of Strategy

Kentico Xperience 13 hero

News | 07 December 2020

Kentico Xperience 13 released

With Kentico Xperience 13 officially launched, our Head of Digital, Billy Williams, tells you all you need to know about this landmark release.

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Billy Williams

Head of Digital

Would we have got through 2020 without social media_hero

Opinion | 02 December 2020

Would we have got through 2020 without social media?

Many of us would've been lost without social media this year. Henry France, our Head of Strategy, ponders whether 2020's social media habits are here to stay.

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Henry France

Head of Strategy

Artificial intelligence in project management hero

Opinion | 10 November 2020

Artificial intelligence in project management – friend or foe?

In his latest opinion piece, Dave Spencer, our Head of Delivery, examines the introduction of AI to project management and whether it can ever replace human project managers.

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David Spencer

Head of Delivery

The experience economy is far from dead hero

Opinion | 04 November 2020

The experience economy is far from dead

Our Head of Strategy, Henry France, looks at how brands are keeping the experience economy alive by creating memorable digital customer experiences.

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Henry France

Head of Strategy

Why we should embrace change in projects hero

Opinion | 26 October 2020

Why we should embrace change within projects

Why is change in projects feared? Dave Spencer, our Head of Delivery, says project managers should embrace and plan for change and deliver better outcomes as a result.

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David Spencer

Head of Delivery

At the end of the road turn right hero

Opinion | 21 October 2020

At the end of the road turn right

Our Head of Digital, Billy Williams, looks at the role of Journey Managers and why mapping is key to a holistic customer experience and digital transformation.

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Billy Williams

Head of Digital

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