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Opinion | 20 April 2021
From hotels to digital: why personalisation is the Achilles heel of truly personalised experiences
Personalisation is the key to a personalised online experience, right? Think again says, Billy Williams, our Head of Digital.
Insight | 31 March 2021
How digital transformation can improve your customer experience
Customers are the lifeblood of any organisation, so customer experience is always top of the agenda. We take a look at the impact digital transformation can have on improving CX.
Opinion | 23 March 2021
Challenger insurance: how the insurance market can be revolutionised by challenger thinking
Retail banking has been disrupted by the likes of Monzo, Starling and Revolut so isn’t it time that general insurance providers follow suit, asks Billy Williams, our Head of Digital.
Opinion | 19 March 2021
How some membership sites are winning at UX
Our resident UX expert, Nichola Hudson, gives her take on the user experience of some popular membership sites.