Organisations like yours need to transform to regain the competitive edge, increase sales, and improve customer experience.
Driven by our belief that action is everything, it’s our mission to drive and inspire progress for our clients by transforming their business from the outside-in.
Featured work
moneysuper
market.com
Launching a disruptive new loan search service under the tightest of deadlines.
The Gruffalo
Creating an immersive new website CX and serving up 35,000 extra monthly visitors.
Bluebird Care
Engaging three disparate audiences to improve the website CX and achieve a 68.78% increase in new users.
Institution of Structural Engineers
Improving the examination and processes to digitally transform the business and increase revenue.
2020 showed us that life is unpredictable.
Download our free report to see how active strategy will help your business thrive, no matter what's thrown your way.
Action is everything
TRANSFORMATION
Many organisations try to change from the inside-out – it seems the natural way to innovate. After all, you know your organisation best of all. But that approach fails because you can’t see the label from inside the bottle. Change must be driven by consumer demand, which is why digital transformation only succeeds from the outside-in.
OUTSIDE-IN
When organisational change is driven by consumer demand there's a natural cultural shift within the organisation to one of customer-centricity. Listening to your customers’ needs will change the mindset, culture and processes of your organisation which will drive the technology and tools you need to digitally transform.
ACTIVE STRATEGY
You need strategy for the real, unpredictable world. Active strategy is a mindset and framework that allows you to plan ahead but be flexible and dynamic enough to respond quickly to market changes, so you can still deliver your long-term business objectives even when a giant curveball is thrown your way.
This was a landmark project for IStructE; affecting almost all of our members. Distinction understood that from the beginning. Until recently you could say we’ve been a bit slow to make changes to our technology or digital offerings. But the success of this project has given key stakeholders the confidence and member backing to drive innovation.
Further Reading
Insight | 31 March 2021
How digital transformation can improve your customer experience
Customers are the lifeblood of any organisation, so customer experience is always top of the agenda. We take a look at the impact digital transformation can have on improving CX.
News | 27 April 2021
Distinction becomes a MemberWise Recognised Supplier
We’re delighted to announce we’ve joined MemberWise as a Recognised Supplier.
Opinion | 09 February 2021
Real world strategy
Henry France, our Head of Strategy, discusses planned, emergent and active strategy and which one your business needs to thrive in the real world.
